Shipping Policy
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This Shipping Policy outlines how TRH coordinates shipping for wholesale (B2B) and online order requests (B2C).
Shipping Destinations
We ship domestically within the UAE and internationally (subject to carrier availability and destination restrictions).
Processing Time
- Standard orders: [X–Y] business days (subject to stock and confirmation)
- Custom/private label: timelines vary based on specifications and production
Shipping Methods & Tracking
Shipping methods and carriers may vary. Where available, tracking information will be shared after dispatch.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, taxes, and clearance requirements in the destination country. These are typically the responsibility of the buyer unless agreed otherwise in writing.
Delivery Issues
If your package is delayed, missing, or damaged in transit, contact us with your order reference and details.
Contact
The Running Horse LLC • License No: 2221564.01 • Email: info@trh.llc