Returns & Refund Policy
Last updated: [Add date]
This policy describes how returns and refunds are handled for TRH orders. Terms may differ for B2C orders and wholesale (B2B) transactions.
Eligibility
- Items must be unused (where applicable) and in original condition/packaging.
- Return requests must be submitted within [X] days of delivery.
- Custom/private label orders may be non-refundable unless defective.
Non-Returnable Items
- Customized or private label items (unless defective)
- Items damaged due to misuse or improper handling after delivery
Defective or Incorrect Items
If an item arrives defective or incorrect, contact us within [X] days with photos and order details. We will review and provide resolution options (replacement, partial refund, or return).
Refunds
- Refunds are processed after inspection/verification (where applicable).
- Shipping fees may be non-refundable unless the issue was caused by TRH.
How to Request a Return
Email info@trh.llc with your order reference, reason for return, and photos (if relevant).
Contact
The Running Horse LLC • License No: 2221564.01 • Email: info@trh.llc